Call for a free service evaluation today 404.428.1255

Frequently Asked Questions

We’re here to Make things easy and clear for you

The restoration and insurance industries can be difficult to navigate. We want to make everything as easy for you as possible. We’ve gathered a lot of knowledge over the years and want you to benefit from our experience.

Q: What services does R4 Restoration offer?

A: R4 Restoration provides a comprehensive range of services including water damage restoration, fire and smoke damage restoration, mold remediation, storm damage repair, and general construction and remodeling services for residential properties.

Q: Are you available 24/7 for emergencies?

A: Yes, R4 Restoration offers 24/7 emergency response services to ensure that we are available whenever disaster strikes.

Q: How quickly can you respond to an emergency?

A: We strive to respond to all emergency calls within 60 minutes to minimize damage and start the restoration process as soon as possible.

Q: Do you provide free estimates?

A: Yes and no. We do offer free assessments and inspections, some of the estimate packages through insurance do cost something. Whatever the service needed though, our team will assess the damage and provide a detailed quote.

Q: What should I do if I have water damage in my home?

A: Immediately shut off the source of water if possible, and contact R4 Restoration. Avoid using electrical appliances in the affected area and try to remove excess water by mopping or blotting.

Q: How long does it take to dry out my home after water damage?

A: The drying process can take anywhere from 24 to 72 hours depending on the extent of the damage and the affected materials. Our team uses advanced drying equipment to expedite the process.

Q: Will my insurance cover water damage restoration?

A: In many cases, insurance policies do cover water damage restoration. We can help you navigate the claims process and work with your insurance company to ensure a smooth and hassle-free experience.

Q: What steps should I take after a fire in my home?

A: Ensure everyone's safety first and contact the fire department. Once the fire is out, contact R4 Restoration to begin the cleanup and restoration process. Avoid touching or attempting to clean any surfaces affected by soot and smoke.

Q: Can you remove the smoke odor from my home?

A: Yes, we use specialized equipment and techniques to thoroughly clean and deodorize your home, effectively removing smoke odors.

Q: How long does fire damage restoration take?

A: The duration of fire damage restoration depends on the extent of the damage. A small fire may take a few days to restore, while more extensive damage can take several weeks.

Q: How do I know if I have mold in my home?

A: Common signs of mold include a musty odor, visible mold growth, and health symptoms such as respiratory issues or allergic reactions. If you suspect mold, contact us for a professional inspection.

Q: Is mold dangerous?

A: Certain types of mold can pose health risks, especially to individuals with allergies, asthma, or weakened immune systems. It's important to address mold issues promptly to ensure a safe living environment.

Q: What is involved in the mold remediation process?

A: Our mold remediation process includes a thorough inspection, containment of the affected area, removal of mold-infested materials, cleaning and disinfecting, and restoration of the affected areas.

Q: What types of storm damage do you handle?

A: R4 Restoration handles all types of storm damage, including damage caused by hurricanes, tornadoes, hail, and heavy winds. This includes roof repairs, siding replacement, window repairs, and structural repairs.

Q: How soon after a storm can you start repairs?

A: We aim to start the assessment and repair process as soon as it's safe to do so. Contact us immediately after the storm for a prompt response.

Q: Can you help with the insurance claims process for storm damage?

A: Yes, we have experience working with insurance companies and can assist you with documenting the damage and filing your claim to ensure you receive the compensation you need for repairs.

Q: Do you offer remodeling services?

A: Yes, in addition to restoration services, we offer general construction and remodeling services to help you upgrade or renovate your home.

Q: Can you work with my existing contractor or designer?

A: Absolutely. We are happy to collaborate with your contractor, designer, or architect to ensure your vision is realized.

Q: How do you ensure the quality of your work?

A: At R4 Restoration, we pride ourselves on our attention to detail and commitment to quality. All our work is performed by skilled professionals using high-quality materials, and we stand by our work with a satisfaction guarantee.

Q: How can I schedule a consultation or service appointment?

A: You can schedule a consultation or service appointment by contacting us via phone, email, or through our website’s contact form. Our friendly staff will assist you in setting up a convenient time for our team to visit your property.

Call Us 24/7: 404.428.1255